About Us
Your partners in
VALIDATION, VERIFICATION AND CERTIFICATION
The Sustainable Future Group (SFG) was founded to bridge the gap for corporates across the Asia Pacific region, providing a dedicated body for validation, verification, and certification. We are committed to enlightening, engaging, and empowering entities by ensuring sustainability is at the core of their operations.
An ISO/IEC 17029 accredited body by the International Accreditation Forum (IAF) through its national representative, the Sri Lanka Accreditation Board (SLAB)
FIRST in South Asia to be accredited to award ISO 14065 Verification Statements for Environmental Claims.
South Asia’s FIRST to be accredited to award the combined ISO 14064-1, ISO 14064-2, and ISO 14067 Verification Statements
Eligible to conduct validation and verification for Carbon Credit Generation Projects under the Verified Carbon Standard (VCS) of VERRA and the Plan Vivo Standard
Experts in Carbon Neutrality and Net-Zero, providing Carbon Neutral Certifications and offering Advisory Services to support sustainability efforts
MEET OUR BOARD
The Sustainable Future Group is powered by a diverse team of dedicated professionals who are passionate about sustainability and driving impactful change. Get to know the individuals behind our success.
Policies
Appeals and Complaints
We aim to maintain a high level of quality and integrity in our work and welcome any appeals orcomplaints for review through our structured process. You may direct any verification and/or verification status related issues using an Appeal Form. Any other issues may be addressed using a Complaints Form.
Appeals
An ‘Appeal’ is a request for reconsideration of a decision that has been made with respect to the issuance of a validation or verification opinion. Appeals must be received by SFG within 30 days after the Validation and/or Verification Statement is issued. Within five (5) business days of the receipt of an appeal, the coordinator will send confirmation to the appellant of its receipt of the appeal.
The SFG Board of Directors will make the final decision regarding each appeal in a timely matter. SFG Coordinator will provide the appellant formal notice of the outcome and the motivation of the decision in writing within 3 (three) months after receipt of the appeal.
Complaints
A ‘Complaint’ is any form of dissatisfaction other than an appeal relating to activities of SFG where a response is expected. The SFG Coordinator will acknowledge, in writing, the receipt of a complaint within ten (10) business days. If a complaint is not valid, SFG Coordinator will inform the complainant, in writing, and allow the complainant thirty (30) business days to complete the missing information. SFG Coordinator will then submit all the necessary details and facts and proof of the complaint to the verification manager, and he/she shall investigate the circumstances of a valid complaint. The outcome of that investigation, including any suggested corrective actions, will be communicated in writing to the complainant and, where appropriate, the organization.
Any complainant unsatisfied with the outcome of the investigation described above may, within twenty (20) business days of the date of communication of the outcome of the investigation shall send a written request to SFG that the complaint be referred to the SFG Board of Directors (BOD). The identity of BOD members shall be provided to the complainant, who has the right to request the replacement of any proposed member who has a conflict of interest. Any such request will be submitted in writing to the SFG Impartiality Committee by the Coordinator within ten (10) business days of the notice of the identity of the BOD. The BOD will review the materials related to the complaint and may investigate as needed. The outcome of the BOD review, including any corrective actions, will be communicated in writing to the complainant and where appropriate, to the organization.
To submit an appeal or complaint please select and fill the relevant form below and send to info@sustainablefuturegroup.com
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